Last updated: September 2026
At Mount Batur Trekking, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, why we use it, and how we protect it when you use our website or contact us about our services.
Your privacy matters to us. We only collect and use personal information where it is reasonably necessary to respond to enquiries, arrange bookings, provide our services, improve our website, or meet applicable legal and operational requirements.
Depending on how you interact with us, we may collect information that you voluntarily provide when making an enquiry, requesting a booking, or communicating with our team.
This may include:
We do not normally require sensitive personal information to make a standard trekking enquiry. Please avoid sending unnecessary sensitive information through our website or messaging channels.
We may use the information we collect for purposes including:
We do not sell your personal information to third parties.
When you make a booking or request a service, certain information may need to be shared with people or businesses directly involved in delivering that service.
For example, where necessary, we may provide relevant booking or pickup information to a local trekking guide, driver, accommodation-related contact, activity provider, or other operational partner.
We only aim to share information that is reasonably necessary for the relevant service to be provided.
We may use communication services such as WhatsApp, email, telephone, or other messaging platforms to communicate with customers.
When you choose to contact us through a third-party communication platform, your information may also be processed according to that platform's own privacy policy and terms.
We recommend reviewing the privacy settings and policies of the communication services you use.
When you visit our website, certain technical information may be collected automatically by the website, hosting provider, security systems, analytics services, or other technical tools used to operate the website.
Depending on the technologies currently installed on the website, this information may include:
This information may be used to maintain website security, understand website performance, identify technical problems, and improve the user experience.
Our website may use cookies and similar technologies.
Cookies are small files or pieces of information stored on your device that can help a website remember preferences, maintain functionality, understand website usage, or improve performance.
Cookies may be used for purposes such as:
Some cookies may be placed by third-party services used by the website.
You can generally manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.
We may use analytics or similar technologies to understand how visitors use our website and to improve our services.
Analytics information may include general information about website visits, pages viewed, traffic sources, devices, and interactions with the website.
Where third-party analytics services are used, the processing of information may also be subject to the privacy policies of those providers.
We may work with third-party providers that help us operate our website or deliver our services.
These may include, depending on the service required:
These parties may receive information only where reasonably necessary for their role or where otherwise permitted or required by applicable law.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.
For this reason, we encourage you not to send unnecessary confidential or highly sensitive information through website forms, email, or messaging services.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing abuse, and meeting legal or accounting requirements.
The actual retention period may vary depending on the type of information and the reason it was collected.
Depending on your location and applicable law, you may have rights regarding your personal information.
These may include the right to:
Some requests may be subject to legal, operational, or record-keeping requirements.
Our website and services are intended for general tourism customers and are not specifically directed at children.
We do not knowingly request or collect unnecessary personal information from children through our website.
Our website may contain links to external websites or third-party services.
We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policy of any third-party website you visit.
Mount Batur Trekking serves travellers from Indonesia and other countries.
As a result, information provided by visitors may be processed in Indonesia or in other countries where our website, communication services, hosting providers, or operational partners are located.
Where applicable, we will take reasonable steps to handle personal information in accordance with relevant privacy and data protection requirements.
We may update this Privacy Policy from time to time to reflect changes to our services, website technologies, operational practices, or applicable requirements.
When changes are made, the updated version will be published on this page together with the revised "Last updated" date.
If you have questions about this Privacy Policy, want to request information about your personal data, or have a privacy-related concern, please contact us.
Mount Batur Trekking
Website: mountbaturtrekking.id
For privacy questions and customer enquiries, please use the contact details provided on our website.