Privacy Policy
We respect your privacy and aim to handle your personal information responsibly when you contact us, make an enquiry, or arrange a Mount Batur experience.
1. About This Privacy Policy
This Privacy Policy explains how Mount Batur Trekking by Dewa handles personal information that you provide when using our website or contacting our team.
This policy applies to information provided through our website, WhatsApp, email, and other direct communication related to our services.
2. Information You May Provide
Depending on how you contact us or arrange a booking, you may choose to provide information such as:
- Your name
- WhatsApp or telephone number
- Email address
- Hotel or accommodation information
- Number of travellers
- Preferred travel date
- Selected activity
- Special requests or information relevant to the activity
We only ask for information that is reasonably relevant to communicating with you and arranging the requested service.
3. Information Collected Through the Website
Like many websites, our website may process certain technical information when you visit, depending on the website hosting, security, analytics, and other technologies in use.
This may include information such as browser or device information and technical website usage information.
The specific information collected may vary depending on the tools and services active on the website at the time of your visit.
4. How We Use Your Information
Information you provide may be used to:
- Respond to your enquiries
- Check availability for your requested activity
- Arrange and manage your booking
- Coordinate pickup and transportation arrangements
- Send important information about your activity
- Respond to questions or problems
- Improve our website and services
- Meet applicable legal or administrative requirements
5. Sharing Information With Service Providers
Where reasonably necessary to provide the service you have requested, relevant booking information may be shared with local guides, drivers, transportation providers, or other service providers involved in your arrangement.
For example, your name, accommodation information or contact details may need to be shared so that a pickup or activity can be properly arranged.
We use information primarily to communicate with you and provide or coordinate the services you request.
6. WhatsApp and Other Third-Party Services
When you contact us through WhatsApp, email, Google Maps, YouTube, or other third-party services, your interaction may also be subject to the privacy policies and terms of those services.
We do not control the privacy practices of third-party platforms and recommend reviewing their policies if you have concerns about how those platforms handle your information.
7. Cookies and Similar Technologies
Our website may use cookies or similar technologies depending on the website features, security tools, analytics, and embedded services in use.
Cookies may help the website function properly, remember certain settings, understand website usage, or support embedded third-party services.
You can manage or restrict cookies through your browser settings. Some website functions may be affected if certain cookies are disabled.
8. Embedded Content
Some pages on our website may contain embedded content or services such as Google Maps or YouTube.
These services may process information according to their own privacy policies when you interact with the embedded content.
9. Data Security
We take reasonable steps to protect personal information against unauthorised access, misuse, loss, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including managing bookings, customer communication, administrative records, and applicable legal requirements.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
11. Your Privacy Choices
Depending on applicable law, you may contact us to ask about the personal information we hold about you and request that inaccurate information be corrected.
You may also ask us to delete personal information where there is no legitimate reason for us to continue retaining it and where deletion is permitted by applicable requirements.
Some information may need to be retained where required for legal, administrative, or legitimate business purposes.
12. Children's Privacy
Our website and tourism services are intended for travellers and are not specifically directed at children.
We do not knowingly request unnecessary personal information from children. If you believe that a child has provided us with personal information unnecessarily, please contact us so we can review the situation.
13. Third-Party Links
Our website may contain links to external websites or services.
We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing the privacy policy of any external service before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, or applicable requirements.
The latest version published on this page will include the most recent update date.
15. Contact Us
If you have a question about this Privacy Policy or how your personal information is handled, please contact us.
Mount Batur Trekking by Dewa
WhatsApp:
+62 895-1036-2949
Email:
info@mountbaturtrekking.id
16. Related Policies
You may also wish to review our other website policies:
Questions about your privacy?
If you would like to ask about the information you have shared with us or how it is used, please contact our team directly.